FAQ

Q1: Is the PureRest Pro™ safe for all fabrics?
A: Yes! The device is designed for mattresses, sofas, rugs, and other soft surfaces. The UV-C light only activates when the head is flat on a surface, ensuring safe use.

Q2: Can I use it on delicate fabrics or bedding?
A: Absolutely. The lightweight head and HEPA-style filter make it gentle enough for delicate materials while still removing dust, pet dander, and debris.

Q3: How often should I use the PureRest Pro™?
A: For optimal cleanliness, we recommend using it once a week on mattresses and sofas. Homes with pets or allergy sufferers may benefit from more frequent cleaning.

Q4: How do I clean the filter?
A: The HEPA-style filter is washable. Simply remove it, rinse under water, let it dry completely, and reinstall. Avoid using detergents or harsh chemicals.

Q5: How long does the battery last?
A: The USB-rechargeable battery lasts for up to 45 minutes on a full charge, depending on the mode and surface you are cleaning.

Q6: How long does it take to charge?
A: The battery typically charges in 2–3 hours using the included USB cable.

Q7: Can it remove pet hair and dander effectively?
A: Yes! The combination of high-frequency agitation and strong suction makes it very effective for homes with pets.

Q8: Is the UV-C light harmful?
A: No — the UV-C light only turns on when the device is flat on a surface, protecting you and your surroundings. Do not look directly at the light when using.

Q9: Can I take it when traveling?
A: Yes! Its cordless design and USB recharge make it portable and easy to use anywhere, including hotels and vacation homes.

Q10: Does it make noise like a regular vacuum?
A: It’s quieter than standard vacuums but does produce a mild suction sound. This is normal and indicates the device is working efficiently.

Q11: What surfaces is it NOT recommended for?
A: Avoid hard surfaces like tiles, hardwood floors, or electronics. It’s optimized for soft, dust-collecting surfaces.

Q12: Do I need any additional cleaning supplies?
A: No — the PureRest Pro™ works independently. Just empty the dual dust cups after each use and clean the HEPA filter regularly.

Q13: How soon will my order ship?
A: Orders are processed within 1–3 business days. You’ll receive tracking info once it ships.

Q14: What if my product arrives damaged?
A: Contact us immediately at support@purerest.com. We’ll provide a replacement for any defective or damaged items.

Q15: Can I use it on kids’ bedding safely?
A: Yes! The device is safe for all bedding and soft surfaces, making it perfect for families and allergy-prone children.